Author, Blogger, Coach Karl W. Palachuk is the owner of Small Biz Thoughts, Great Little Seminar, and other proerties focused on training IT Service providers. He is the past owner of two successful Managed Services companies and has been the Senior Systems Engineer at America’s Tech Support. He is the author of over twenty books. His books include Managed Services in a Month and The Network Documentation Workbook. Karl is a frequent trainer and speaker in the SMB Community. Karl has been named SBSer of the Year by SMB Nation; he has frequently been on the MSPmentor 250 list since it was started; and was named to the SMB 150 list since it was started by SMB Technology Network (SMBTN). Karl’s blog – Small Biz Thoughts – is extremely popular in the SMB and Managed Services community.