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Small Biz Thoughts is the training and content division of Great Little Book Publishing Co., Inc. Our programs are geared specifically for Managed Service Providers and SMB Consultants. Our focus on future trends has helped us build a reputation as a trusted source of practical how-to information and best practices for running your computer consulting business.

Designed and guided by Karl W. Palachuk, an author, speaker, and trainer who is well known and respected in the small business I.T. community. Karl has owned and built two successful MSP (managed service provider) businesses in Sacramento, CA. In all, he ran managed service businesses for more than eighteen years and he’s bringing that knowledge and experience to you.

Karl is the author of many books – including all of the best-selling books on managed services.

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If you buy this program, or any Books or Seminars from Great Little Book Publishing, we Guarantee your satisfaction – or you get a 100% refund. Please see details.

RECORDED CLASS

The Unbreakable Rules of PSA – 5W11

Taught By:
Manuel Palachuk

Five 1-Hour Classes

Self-Paced

Most classes are taught live once per year.
If you enroll in this recorded class, you’ll also have access to future updates and can attend future live teachings for this class for free.

IT Service Delivery in the 21st Century

Instructor: Manuel Palachuk

You're guaranteed to learn something that will make or save you the price of admission!

Everyone needs a PSA - Professional Services Automation tool. But in addition to simply having a PSA, you need to set it up correctly and use it wisely.

In this course, you will learn how to double your value to clients and increase your profit with these powerful golden rules of PSA Service Ticket Systems.

Coach Manuel focuses on the direct connection between your service delivery system, the value you give your clients, and your profit, and how to maximize each. He also gives an overview of Agile Service Delivery, an emerging method you must learn to stay competitive.

Whether you’re a one-person shop or have fifty employees, to be consistently profitable, you must have guidelines for how to break down the work in an organized fashion and how you will communicate with the client along the way.

You don’t have to be an MSP or even use a PSA to work efficiently and be profitable, but you do need a system and a method. These "golden" rules can be the seed for your own system if you have none, or you can adopt them in whole to enrich your existing methods. Either way, this is your opportunity to take your service delivery and your profits to the next level.

The course includes a thorough discussion of the unbreakable rules of service tickets as well as covering quality communication with every client. It will be time well spent!

Whether you're a new "Computer Consultant" or an experienced Managed Service Provider, you need to create successful processes that will propel your company forward. Nothing is more critical to making profit than having the right processes and procedures in place!

What you'll learn:

Week One: The Modern Automated Service Desk, ROI, & Model

Week Two: The Power of the Widget, Working in Real-time

Week Three: Service Delivery Automation Part 1)

Week Four: Service Delivery Automation Part 2)

Week Five: Reports & Metrics, Looking into the Future & Getting everyone onboard

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Delivered by Manuel Palachuk, author and business coach.

Includes five weeks of webinar classes with related handouts, assignments, and "office hours" with the instructor.

This course is intended for business owners and managers. It is particularly useful for the Service Manager or Operations Manager.

Only $299
Register Now

A Few Details . . .

  • Each course will be five one-hour webinar calls
  • There will be handouts and "homework" assignments
  • If you wish to receive feedback on your assignments, there will be instructor office hours
  • Class webinars will be recorded and made available to paid attendees only
  • All calls start at 9:00 AM Pacific Time

Questions? Email [email protected]

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Module 1 5W11
Unit 1 Week One
Unit 2 Week Two
Unit 3 Week Three
Unit 4 Week Four
Unit 5 Week Five