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Small Biz Thoughts is the training and content division of Great Little Book Publishing Co., Inc. Our programs are geared specifically for Managed Service Providers and SMB Consultants. Our focus on future trends has helped us build a reputation as a trusted source of practical how-to information and best practices for running your computer consulting business.

Designed and guided by Karl W. Palachuk, an author, speaker, and trainer who is well known and respected in the small business I.T. community. Karl has owned and built two successful MSP (managed service provider) businesses in Sacramento, CA. In all, he ran managed service businesses for more than eighteen years and he’s bringing that knowledge and experience to you.

Karl is the author of many books – including all of the best-selling books on managed services.

Money Back Guarantee

If you buy this program, or any Books or Seminars from Great Little Book Publishing, we Guarantee your satisfaction – or you get a 100% refund. Please see details.

Key Performance Indicators for IT Service Managers

Taught By: Karl W. Palachuk
  • Start Date:
  • End Date:
  • Weekday:
  • Start Time:
  • End Time:
  • Length:
  • Audience:

KPIs - Key Performance Indicators - can help you focus your business in the right direction.

You hear a lot about KPIs. But most people don't know where to start. The most common problem with KPIs is the "K" - KEY. Too many people measure too many things. Their search for KPIs leads to bureaucratic overload, loss of focus, and measurement for measurement's sake.

In this super-focused three week course, Karl W. Palachuk guides you through the definition of some specific goals - and measurements - for you IT service delivery.

Yes, we'll cover Sales KPIs and Front Office KPIs. But the primary focus is on fine-tuning the Service Department.

Course Outline

  • What are KPIs / What is not a KPI?
  • The part no one wants to hear . . .
  • Measuring success in your business
  • Leading and Lagging Indicators
  • Red Light, Green Light
  • Make it visible!
  • Exploring Sales and Front Office KPIs
  • Service Department KPIs
  • Integrating KPI

Includes three weeks of webinar classes with related handouts, assignments, and "office hours" with the instructor. All classes are recorded for download.

This course is intended for business owners and managers. It is particularly useful for the Service Manager or Operations Manager.

Note on Pricing:

This class is FREE to members of the Small Biz Thoughts Technology Community. Get the registration code there, or email Kara.

Non-Members pay Only $999
Course registration includes one year of membership in the Small Biz Thoughts Technology Community.

A Few Details . . .

  • This course will be three one-hour webinars
  • There will be handouts and "homework" assignments
  • If you wish to receive feedback on your assignments, there will be instructor office hours
  • Class webinars will be recorded and made available to paid attendees only
  • All classes start at 9:00 AM Pacific Time

Questions? Email sales@smallbizthoughts.com

🙂

 

Module 1 KPIs
Unit 1 Week One
Unit 2 Week Two
Unit 3 Week Three

Key Performance Indicators for IT Service Managers

Taught By:
Karl W. Palachuk
  • Start Date:
  • End Date:
  • Weekday:
  • Start Time:
  • End Time:
  • Length:
  • Audience:

Student Login

Featured Topics

Small Biz Thoughts is the training and content division of Great Little Book Publishing Co., Inc. Our programs are geared specifically for Managed Service Providers and SMB Consultants. Our focus on future trends has helped us build a reputation as a trusted source of practical how-to information and best practices for running your computer consulting business.

Designed and guided by Karl W. Palachuk, an author, speaker, and trainer who is well known and respected in the small business I.T. community. Karl has owned and built two successful MSP (managed service provider) businesses in Sacramento, CA. In all, he ran managed service businesses for more than eighteen years and he’s bringing that knowledge and experience to you.

Karl is the author of many books – including all of the best-selling books on managed services.

Discount

Join the SBT Technology Community for big savings on Great Little Seminar Courses
Big Savings
Money Back Guarantee

If you buy this program, or any Books or Seminars from Great Little Book Publishing, we Guarantee your satisfaction – or you get a 100% refund. Please see details.