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Small Biz Thoughts

W5-16

All About Service Agreements for I.T. Consultants


Based on the best-selling book Service Agreements for SMB Consultants, this course covers everything you need to know about developing your sevice agreements. And the book subtitle is important, too: A Quick Start Guide to Managed Services.

Most I.T. Professionals sign - or don't sign - contracts for the wrong reasons. Most think contracts are intended to draw battle lines for when you have a disagreement with your clients. In fact, that piece of the relationship is almost always outside the contract! We'll explore why you really need contracts or service agreements.

We'll also look at various options, icluding a 2-page "terms of service" as well as managed services, programming agreements, and more.

Tuition for this course include the ebook version of the newly revised and expanded Service Agreements for SMB Consutants! That includes all the downloads from the book as well.

You will learn

Includes five weeks of webinars with related handouts, assignments, and "office hours" with the instructor. All classes are recorded for download.

This course is intended for business owners and managers. It is particularly useful for the Service Manager or Operations Manager.

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